In last week’s article, we looked at the importance of outsourcing and that you shouldn’t give up just because it doesn’t work the first time.
In this week’s article, I’d like to help you recognize some of the stumbling blocks and some of the solutions that have worked for myself and some of my clients/students/friends in the past.
Why do these things happen, anyway?
Tip #1: Most of the time the reason your outsourced project doesn’t work well is because you hired the wrong person (in other words, “the first person you come across”.)
If, in your excitement, you hire the first person you find, chances are you have hired the wrong person for the job.
You need to “hire slow” and “fire fast”.
What this means is you need to take the time to fill the position.
You’re hopefully going to be using this person more than once, or bringing them on part-time or full-time, so make sure they are a good fit before giving them work.
Tip #2: A second common problem is that people just don’t apply for your job. Most of the time this is because you put too much detail in your job posting, trying to attract the correct prospect.
I like to keep my job posting fun and light. I recommend you give just enough information to get the best prospects.
Then once I get them in the “door”, I give them the full project description and let them filter themselves out.
If you give too much info too soon, you can overwhelm people and they won’t even apply for your job.
NOTE: I’m talking about outsourcing to temporary contractors. If I’m hiring someone in-house I want to push them away with more info because they are about to become an integral part of my team.
Tip #3: Here’s another issue I hear all the time: “The person I hired just disappeared!” This can happen for a number of different reasons.
It could be you’re not paying them enough, they got a better offer, they’re having issues at home or with their other job, or maybe they took on too much work and can’t get to your project.
Many times they don’t want to hurt your feelings, so they just disappear.
You can minimize this by telling them in the beginning to be open and honest with you and to always communicate fully with you.
If they don’t communicate well at the start it might be time to move on to the next worker on your list. (you do have a list right?)
Tip #4: The last reason I’ll cover today is that many project don’t work out simply because your directions aren’t clear enough.
Remember that you need to spell everything out very clearly and concisely.
Make timeframes if necessary, or take screen casts of what results you are after. Make sure you could hand this to a 12-year-old, and they’d be able to understand exactly what you’re looking to have done.
In fact, that’s a great exercise… give the instructions to someone who would never be able to do the task, and see where they get hung up. Is it on simple things? If so re-write the job so anyone could do it.
If you have had any of these experiences in the past, I’d love to hear about them in the comments section. ALSO leave feedback if you have some solutions that work for you that I may have missed.